RETURNS ARE EASY
Check the return policy under the collection you purchased your product from.
Include your Name, Address, Order Number and Reason for Return in your email request. Send information to email@example.com.
New Items: When purchasing a new item(s) from our Royal Pawn Chicago collection, you have 30 days to request a return. New items must be unused and unopened.
Used Items: When purchasing a used item(s) from our Royal Pawn Chicago collection, you have 30 days to request a return for any defects.
Jewelry: All jewelry purchases through our Royal Pawn Chicago collection can be returned within 3 days of purchase.
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To be eligible for a return/exchange, your item must be unused and in the same condition that you received it with the original packaging. Returns on any merchandise that has been used will not be accepted.
Additional Return Information
Tax and shipping is non-refundable. A 20% re-stocking/processing fee will be applied to all returns. Return shipping and insurance is the responsibility of the customer.
You can cancel an order for a full refund as long as the item hasn't shipped.
If your item has arrived damaged, please contact us right away. We will then issue a refund once the item is returned back to us.
Items from our Royal Pawn Collection cannot be exchanged, we can only offer a refund if your item is defective.
If you received the wrong item we will issue a refund and have you return the item back to us with a provided shipping label.
Email firstname.lastname@example.org to arrange for the safe return of the items. Please be sure to include your Name, Address, Order Number and Reason for Return in your email request.